Wal-Mart and Target’s quality management compared

Compare and contrast quality management between Wal-mart & Target

Explain how quality management affects the position of the companies in the domestic and global market.

Sample Answer

Walmart’s Management Style

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Critical Changes in Management Style

            Management change is inevitable in today’s work environment due to dramatic changes in terms of management style to maintain a highly competitive edge. Walmart embraces democratic and transformational managerial styles. As a result of diverse working environments, the organization’s management has changed in various aspects. The first critical change entails decision-making. Nowadays, employees and organization’s associates are allowed to participate in decisions rather than top management as it was in the bigging. Employees at Walmart are encouraged to express ideas and share their concerns which can improve daily operations. The level of communication is another crucial change in term management. Supervisors at low-level management share information with their teams rather than top general management. For example, supervisors and store lead who provide guidelines about daily operations (Tiftik, 2020).

Senior Management’s Role

Senior management at Walmart ensures employees adapt to changing directions quickly. They encourage employees to respect any changes being communicated at the bottom level for effective operations. Organizational changes were seamless because Walmart introduced an open-door policy about associate contribution in decision making. The approach encourages all stakeholders to participate in sharing information essential for improving organization performance. Also, the company divided its operation into various departments and supercenters lead by supervisors and store leads who report to senior managers (Tiftik, 2020).

Evaluate Management’s Decision

Walmart management’s made various decisions on its use of vendors and spokesperson. For instance, the company’s relationship with its stakeholder in terms of payment. The objective for low prices forced the company to launch terms and conditions for suppliers and vendors about extended costs. Management also introduces extra fees to suppliers regarding delivering products to warehouses and stores. Although the decision affected vendors and spokespersons, the company benefited since low prices goals were achieved, attracting many customers (Kaplan, 2020).

Innovative Idea That Could Have a Positive Impact

As a manager at Walmart, introducing in-store online stalls can enhance convenient shopping. If items are sold out, customers can use these online stalls to continue buying their products. This innovation can also increase net profit margin, service reliability, customer retention, and higher competitive advantage. Besides, employees can also benefit from the idea due to reduced pressure regarding sold-out inventories and delivery management. Online stalls can be built in local areas where customers can easily access services. They will be required to visit Walmart.com, navigate the kiosk store, and order their products while at the kiosks. Then customers will use scan barcodes on purchase receipts to open the local stalls. Finally, the product purchased will come out on a conveyor belt (Heller,2017).

Walmart’s Adaptability to Changes

Walmart has a high ability to adapt to changing needs of the customer and the market environment. Everyone in the current world needs a door-to-door delivery and internet shopping model, primarily due to COVID-19. Walmart changes faster to adapt to the changing working environment through technological advancement. Currently, the company ship products to their customers after making an online order. Customers also pick products at specific pickup points closer to their homes. Besides, Walmart employees can work from home through telecommuting systems to observe social distancing (Heller,2017).

Fundamental Change in The Management Structure

Management structure describes hierarchy in the organization in terms of rights, communication, duties, and authority. Walmart can change the long-lasting decentralized lower management structure to enable easier adoption of changes. Position such as co-manager, assistant, and department manager can be replaced with team leads hierarchy. This hierarchy is future-focused, whereby a typical supercenter is controlled by one store lead, seven coaches, and team leads. The coaches train employees on how to adapt to changing environments and technology. On the other hand, store leads and team leads will ensure effective online shopping and delivery of products to customers to prevent congestion at the main store. This structure will effectively adopt changing technology and the working environment (Mason, Narcum, & Mason, 2020).



Heller, F. K. (2017). Technological innovation applied to Walmart and Tesco’s supply chain (Doctoral dissertation).

Kaplan, S. (2020). PART III: BEYOND THE BUSINESS-CASE TRAP: INNOVATING AROUND TRADE-OFFS (MODE 3). In The 360° Corporation (pp. 83-114). Stanford University Press.

Mason, A., Narcum, J., & Mason, K. (2020). Changes in consumer decision-making resulting from the COVID-19 pandemic. Journal of Customer Behaviour, 19(4), 299-321.

Tiftik, C. (2020). Analysis of Management Approaches in terms of Human Resources Strategies to realize Healthy and Successful Organizations. IBAD Sosyal Bilimler Dergisi, (8), 457-470.

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