Operations Management and Union Issues

Question 1


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Go to the content section and read “Canadian flight crews demand protective suits as more than a dozen fall ill with Covid-19”.  With reference to chapter 10, Operations Management & chapter 13 Union Issues, discuss a key concept from each chapter that is most relevant to the case. Be sure to justify your response; write in paragraph format, two paragraphs consisting of 6-10 sentences. Include APA in-text citations in the written content and a reference list after the second paragraph.





Question 2



Go to the content section and read “The TTC needs fixing. Here are five transit systems from around the world that are doing it right”. Choose one of the transit systems discussed in the article and make a case to TTC with reference to chapter 8, Management & Leadership and chapter 12 Human Resources, about what they should do using a key concept from each chapter that is most relevant to the case to support your response. Be sure to write in paragraph format, two paragraphs consisting of 6-10 sentences. Include APA in-text citations in the written content and a reference list after the second paragraph.




                                              Fundamentals of Business



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Fundamentals of Business

The Canadian flight crew is faced with the risk of Covid 19 after more than a dozen of the crew members contacted it. They are demanding form protective gear. Chapter 10 of operations management a section reffered to as managing operations. Different managers, especially in businesses where employees have greater degree of contact with their customers must ensure the employee satisfaction. It does not just involve offering efficient service, there needs to be a balance between satisfaction of customers, profits realized and the employees satisfaction(Skripak, 2016). The flight crew perform different tasks to keep the client happy. A company should their for strive to keep the employees happy to maximize on the output of employees. The Covid 19 pandemic has put the airlines crew at risk because they interact with multiple people who travel from all over the world and this puts them at risk of contacting the infection. Operations management require management to look into the interests of its employees for them to realise maximum output.

Trade unions serve the important function of collective bargain. Without the existence of trade unions, employers make important decisions that affect the employees and the employees have no way of bargaining for their rights. Unions are important in articulating the grievances of the employees to employers, they are the negotiaters for members of a workforce. Unions are able to settle any differences between the employee and employers and arrive at an amicable solution that works for all involved parties. In this situation, the crew needs protective suits to shield them from contacing Covid  19. The trade unions they are part of have the task of bargaining for the crews interests. They need to convince the management of the airline that the crew must be given the suits for the crew to continue with their daily operations without making the crew get fired.



Skripak, S. J. (2016). Fundamentals of business. Virginia Tech.





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