If our service fails to meet its obligations to you, you have the right to a refund under our Money Back Guarantee Policy. Because our service provides authentic academic support, we want to make certain that you are completely delighted!
Our customer satisfaction is really good. More than 95% of our customers come back with additional orders. However, things do go wrong from time to time, and in these circumstances, you can always turn to our Money Back Guarantee Policy for assistance. We wish to underline that we can only offer a complete refund in particular circumstances. These are the following:
- No Expert has been assigned yet.
This is a rare occurrence, but it does occur. The reimbursement amount is always one hundred percent. If this happens, the consumer should not be concerned because they will be contacted as quickly as feasible. If you request that another Expert work on your request but none is available, your claim will be sent to our dispute department. They will examine it and issue a refund in accordance with your request.
- Although the Expert was confirmed, you choose to cancel the transaction.
In this situation, the refund amount ranges from 100% to 70% to compensate for the company’s and Expert’s efforts to give you with the product and services you requested.
It can only happen if the Expert becomes unwell or if there are other unforeseen circumstances. In order to make up for the late delivery, the company will issue a refund. The actual sum will be discussed privately with the customer.
- All orders are guaranteed to be delivered on time.
Sometimes there are delays when the consumer uploads the required materials late. In this case, there is no way to get a refund. That is why, when submitting an order, it is usually best to send all relevant information, including any supplementary sources that must be utilised, all at once.
- If the order was only finished after the original deadline had passed,
The consumer must next determine whether or not to release all of the monies.
- Claims that have been contested
If a customer is dissatisfied and requests a refund, the agency management will investigate. Based on the findings of the investigation, the refund claim will be authorized or denied. Always remember that we want our consumers to be completely satisfied. As a result, we will always do our utmost to serve customers fairly and to ensure that they are completely satisfied.
- Duplicate Order Occurred Inadvertently
You must contact us as quickly as possible to cancel an order that was placed by mistake. You must inform us that the other order is not required. If we do not receive a cancellation request before an Expert is assigned, the order will be considered genuine. You can still cancel the order, but it will be subject to one of the scenarios indicated above. Two bills have been received: If you are billed twice, please contact us as soon as possible, especially if your Personal Balance has not changed. You must submit us both receipts in order for us to properly handle the problem and issue a complete refund for the additional amount. This happens only on very rare instances. A consumer will never be invoiced for a single order unless they paid for it by mistake. When this happens, we can either freeze or block the amount for the following order, or we can offer a discount that covers the entire amount.
- Content that is plagiarized
A Turnitin report is required if it is claimed that the Product the Expert assisted you with is plagiarized. Aside from this report, no other reports will be accepted, and no refunds will be given.
If you do not meet the following criteria, you will not be eligible for a refund:
- When you release a set percentage of the total payment to the Expert, this element of the task is considered done, and you approve the quality. As a result, money that has been released is non-refundable.
- You receive a lesser grade than expected: Please keep in mind that we cannot promise good grades. A product that we supply is designed to be used as a rough draft or as a point of reference for the study.
- Delayed payment: We will not be held liable if the client alleges that the order has been delayed when the reality is that the payment has also been delayed. Furthermore, a return is not possible.
Note that because the end dates are different in the case of a revision deadline, the previously specified delay refunds and price recalculation do not apply.
- Orders for editing, proofreading, and formatting: Please keep in mind that the content you provide for the aforementioned services is original and may have contextual errors.
If an order is canceled, the Customer is not permitted to use any of the products given prior to the cancellation. The corporation retains all rights to the copy.
- The refund period has ended: Within six months of the original transaction date, refunds are available. We are unable to provide a refund if six months have passed since the transaction date.
Processing of refunds
The organization will conduct your refund within two days after you receive the confirmation. Please keep in mind that the company cannot be held liable for any bank transfer fees, abnormalities, or any delays caused by bank service faults.
