Assignment: Challenge for NPs
Assignment: Challenge for NPs
Assignment: Challenge for NPs
Discussion Part Three Establishing a salary can be a challenge for NPs. Deducting 40% of the NP’s gross generated income for overhead expenses (rent, benefits, continuing education, supplies, malpractice, lab expenses, and depreciation of equipment) leaves $104,280 for the 15-patient-per-day NP and $166,925 for the 24-patient-per-day NP. Further deducting 15% of that figure to pay a physician for consultation services leaves $88,638 in salary for the 15-patient-per-day NP and $141,887 in salary for the 24-patient-per-day NP. Deducting 10% for employer profit leaves $79,775 in salary for the 15-patient-per-day NP and $127,699 for the 24-patient-per-day NP (Buppert, 2011). Discussion Question: What salary would you propose for the contract renewal? Use logical reasoning and provide evidence based rationales for your decisions. Keep in mind that your negotiation terms and conditions must be within the legal scope of practice for an ANP.
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A Net Promoter Score (NPS) has been a tactic used for decades to determine the strength and weaknesses of one’s business. For marketers it’s a notable method of consistently understanding brand performance, benchmarking programs and strategies, as well as maintaining or improving customer retention rates. For IT leaders, however, an NPS program can lead to frustrations when guest response rates remain stagnant or plummet, and marketers look to them for solutions.
In order to aid modern IT leaders, we’re breaking down the challenges of using traditional NPS surveys, and how you can overcome them to generate greater response rates.
The Challenging Climate of Traditional Net Promoter Surveys
Like any guest survey, optimal response rates are the key to improved business and effective marketing, because a low response rate means substandard data and little insights.
First and foremost, one of the biggest challenges that arise for the IT professional is the execution of the NPS survey. Traditionally, NPS surveys are sent primarily through email. Although email once reigned king of guest communication, today on its own, it is neither the most preferred nor effective method of customer engagement. In this day and age, customers want options and convenience, which means offering a “one size fits all” approach with email will only alienate certain individuals and continue to lower your response rates.
Another challenge that arises with traditional NPS surveys is the frequency at which they are sent out. In most instances, businesses will send the survey out consistently – on a monthly or annual basis – which is too sparse and not helpful in today’s technologically advanced and fast-paced world.
With applications like Facebook, Twitter, WhatsApp, Line, etc. updating and communicating to guests in real-time – acknowledging a customer’s low survey response months after they last visited could irritate them and show that you aren’t truly listening. This can most prominently impact teams like marketing and operations when they try to build out long-term plans and strategies. As an example, if a customer waits over 30 minutes at your restaurant for their food and you ask them to rate their experience a month later, odds are they have probably forgotten – which doesn’t help your frontline improve operations. In addition, in the span of a month or two, guests would have also had the opportunity to spread their negative sentiments online which can deter others from visiting you and negatively impact your NPS.
